Privacy Policy

Flowgolf LLC respects your privacy. This policy explains what personal information we collect through flowgolfworld.com, how we use it, when we share it, and the choices you have.

01Who we are

Flowgolf LLC (“flow,” “we,” “us,” or “our”) is a golf apparel brand. Our registered address is 427 El Molino Ave Apt 7, Pasadena, CA 91101, United States. For any privacy question, reach us using the details in Section 12.

02Information we collect

Depending on how you interact with us, we may collect:

• Contact details — name, email address, phone number and shipping and billing addresses.
• Order information — the products you purchase, sizes, order history and preferences.
• Payment information — processed securely by our third-party payment providers; we do not store full payment-card details.
• Marketing information — your email address and preferences if you join our list.
• Technical and usage data — IP address, device and browser type, pages viewed and how you use our website, via cookies and similar technologies.

03How we use your information

We use your personal information to:

• Process, fulfill and ship your orders and handle returns and exchanges.
• Provide customer support and respond to your questions.
• Send marketing emails and updates if you've asked to receive them.
• Operate, secure, personalize and improve our store and website.
• Comply with our legal, tax and accounting obligations.

04Legal bases for processing

Where laws such as the GDPR apply, we rely on: performance of a contract (to fulfill your orders), your consent (for example, for marketing emails, which you can withdraw at any time), our legitimate interests (to run, secure and improve our business), and compliance with legal obligations.

05How we share information

We do not sell your personal information. We share it only with trusted service providers acting on our behalf — such as payment processors, shipping and fulfillment partners, e-commerce, email, and analytics providers — and only as needed, or when required by law or to protect our rights, property and safety.

06Cookies and analytics

Our website uses cookies and similar technologies to keep the site working, remember items in your cart and your preferences, and understand how the site is used. You can manage or disable cookies through your browser settings, though some features (like checkout) may not work properly without them.

07Data retention

We keep personal information only as long as necessary for the purposes described here, including order records we must keep for legal, tax and accounting reasons. When information is no longer needed, we securely delete or anonymize it.

08Your rights and choices

Depending on where you live — including under the California Consumer Privacy Act (CCPA/CPRA) and the EU/UK GDPR — you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Object to or restrict certain processing, and request data portability.
• Opt out of marketing emails at any time using the unsubscribe link.
• Opt out of the “sale” or “sharing” of personal information — note that we do not sell your personal information.

To exercise these rights, contact us using the details in Section 12. We may need to verify your identity first.

09International data transfers

We are based in the United States, and your information may be processed and stored in the U.S. or other countries whose data-protection laws differ from your own. Where required, we apply appropriate safeguards to information transferred internationally.

10Data security

We maintain reasonable administrative, technical and physical safeguards designed to protect your personal information against loss, misuse and unauthorized access, disclosure or alteration. No system is completely secure, but we work to keep your information protected.

11Children's privacy

Our website and store are intended for adults. We do not knowingly collect personal information from children under 13 (or the equivalent age in your jurisdiction). If you believe a child has provided us information, please contact us so we can remove it.

12Contact us

To make a privacy request or ask a question about this policy, contact us at:

13Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above, and material changes take effect when posted on this page.